What You Are Insuraed For
The Claims Process
Once we receive advice of your claim we:
- may appoint an assessor, investigator or our medical adviser to look after your claim
- may ask you to complete a claim form
- will acknowledge that we have received your claim and ask you for further information or assistance we may require to enable us to consider your claim
- will arrange at our option for the repair or replacement or pay for the loss, once your claim has been accepted.
Your claim will be settled when you return to New Zealand except for overseas medical claims. At our option we may settle urgent claims while you are overseas.
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Question, incident or feedback? Contact us.
What are you covered for?
Different insurance policies have different types of cover. Find out what you’re covered for.